Privacy Policy
At entrychase.com we take the protection of your personal data seriously. In this Privacy Policy we explain which data we collect when you visit our website or shop with us, why we collect it, how long we keep it and what rights you have. We process your data in accordance with the General Data Protection Regulation (GDPR) and the applicable German data protection laws.
1. Who Is Responsible for Your Data
The controller responsible for processing your personal data is:
Minglicht Handels UG (haftungsbeschränkt), operating as entrychase.com
c/o Red Tape Translation UG (haftungsbeschränkt)
Berliner Straße 69
13189 Berlin
Germany
Managing Director: Dimitrios Chontas
Commercial Register: Amtsgericht Charlottenburg, HRB 270790 B
Email: info@entrychase.com
Phone: +49 179 3682540
If you have any questions about this Privacy Policy or about how we handle your data, you can contact us at any time using the details above.
2. Which Data We Collect
Depending on how you use our website and store, we may process the following personal data:
Contact details, such as your name, email address and phone number.
Address details, such as your delivery address and billing address.
Order details, such as the products you ordered, the order value, your order number and your order history.
Payment details, such as your chosen payment method and the payment status. We do not store full card details ourselves. These are processed directly by the payment provider you choose.
Communication details, such as the content of emails and messages you send to our customer service.
Technical data, such as your IP address, browser type, device type, operating system, the pages you visit and the date and time of your visit.
3. Why We Use Your Data and on What Legal Basis
3.1 Processing your order
We use your contact, address, order and payment details to process your order, deliver your products, send you order and shipping confirmations and handle returns, refunds and warranty claims. The legal basis for this is the performance of a contract with you (Art. 6 (1) (b) GDPR).
3.2 Customer service
When you contact us by email or phone, we use the information you provide to answer your question and help you. If your question relates to an order or a contract, the legal basis is Art. 6 (1) (b) GDPR. In all other cases, the legal basis is our legitimate interest in responding to enquiries (Art. 6 (1) (f) GDPR).
3.3 Legal obligations
We are required by German commercial and tax law to keep certain records, such as invoices and order documents. The legal basis for this is our legal obligation (Art. 6 (1) (c) GDPR).
3.4 Operating and securing our website
When you visit our website, technical data is automatically processed so that the website can be displayed correctly, remains stable and is protected against misuse and attacks. The legal basis is our legitimate interest in providing a secure and functioning website (Art. 6 (1) (f) GDPR).
3.5 Newsletter
If you sign up for our newsletter, we use your email address to send you news about products, offers and updates from entrychase.com. We only do this with your consent (Art. 6 (1) (a) GDPR). To make sure it is really you who signed up, we send a confirmation email first. You can unsubscribe at any time via the link included in every newsletter or by sending us an email.
3.6 Existing customers
If you have bought from us, we may occasionally send you information by email about similar products from our store. The legal basis is our legitimate interest in direct marketing (Art. 6 (1) (f) GDPR in combination with Section 7 (3) of the German Act Against Unfair Competition). You can object to this at any time, free of charge, and every such email includes an unsubscribe link.
4. Cookies and Similar Technologies
4.1 Our website uses cookies. Cookies are small text files that are stored on your device when you visit a website.
4.2 Technically necessary cookies are needed for the website to work, for example to keep items in your shopping cart and to complete the checkout. These are used on the basis of Section 25 (2) of the German Telecommunications Digital Services Data Protection Act and our legitimate interest (Art. 6 (1) (f) GDPR).
4.3 Other cookies, such as those used for analysis or marketing, are only used if you have given your consent through our cookie banner (Art. 6 (1) (a) GDPR and Section 25 (1) of the German Telecommunications Digital Services Data Protection Act). You can change or withdraw your consent at any time through the cookie settings on our website.
4.4 You can also set your browser to block or delete cookies. Please note that some parts of our store may not work properly if you block technically necessary cookies.
5. Who We Share Your Data With
We only share your data with third parties when this is necessary to run our store and process your order, when the law requires it or when you have given your consent. We never sell your personal data.
Shipping companies: we pass your name and delivery address to the carrier that delivers your order. If the carrier offers delivery notifications, we may also share your email address or phone number so the carrier can inform you about your delivery.
Payment providers: depending on the payment method you choose, we pass the necessary payment details to the relevant payment provider. The payment provider may process your data under its own privacy policy.
Hosting and shop system providers: our website and online store are hosted by external service providers who process data on our behalf. We have concluded data processing agreements with them in accordance with Art. 28 GDPR.
Email and communication tools: we use service providers to send order emails and, if you have subscribed, our newsletter.
Authorities: if we are legally required to do so, we may pass data to public authorities, such as tax authorities.
6. Transfers Outside the European Union
Some of our service providers may process data outside the European Union or the European Economic Area. In such cases, we make sure an adequate level of data protection is in place, for example through an adequacy decision of the European Commission or through EU Standard Contractual Clauses.
7. How Long We Keep Your Data
We only keep your personal data for as long as it is needed for the purpose for which it was collected.
Order and invoice data is kept for the retention periods required by German commercial and tax law, which are generally six or ten years.
Customer service messages are deleted when they are no longer needed, unless we have to keep them for legal reasons.
Newsletter data is kept until you unsubscribe or withdraw your consent.
Technical log data is usually deleted after a short period, unless it is needed to investigate security incidents.
8. Your Rights
You have the following rights regarding your personal data:
The right to access the data we hold about you (Art. 15 GDPR).
The right to have incorrect data corrected (Art. 16 GDPR).
The right to have your data deleted, unless we are legally required to keep it (Art. 17 GDPR).
The right to restrict the processing of your data (Art. 18 GDPR).
The right to receive your data in a structured, commonly used format (Art. 20 GDPR).
The right to withdraw any consent you have given at any time, with effect for the future (Art. 7 (3) GDPR).
Right to object
If we process your data on the basis of our legitimate interests, you have the right to object to this processing at any time for reasons arising from your particular situation (Art. 21 GDPR). If you object to the use of your data for direct marketing, we will stop using it for that purpose.
To exercise any of these rights, simply send us an email at info@entrychase.com.
9. Right to Lodge a Complaint
If you believe that we are processing your data unlawfully, you have the right to lodge a complaint with a data protection supervisory authority. The authority responsible for us is:
Berliner Beauftragte für Datenschutz und Informationsfreiheit
(Berlin Commissioner for Data Protection and Freedom of Information)
Berlin, Germany
You are also free to contact the supervisory authority in the German state or EU country where you live.
10. Data Security
We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. Our website uses SSL or TLS encryption, which you can recognise by the lock symbol in your browser's address bar.
11. Is Providing Your Data Required
To place an order, we need certain data, such as your name, delivery address, email address and payment details. Without this information, we cannot conclude or carry out the contract. Required fields are marked in the checkout.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example when we add new services or when the law changes. The current version is always available on our website.
Last updated: September 2026