Terms of Service
Welcome to entrychase.com. These Terms of Service explain how shopping with us works, what you can expect from us and what we expect from you. Please read them carefully before placing an order. By placing an order in our online store, you agree to these terms.
1. Who We Are
entrychase.com is an online store for furniture, home decor, storage solutions and practical pieces for the home. The store is operated by:
Minglicht Handels UG (haftungsbeschränkt)
c/o Red Tape Translation UG (haftungsbeschränkt)
Berliner Straße 69
13189 Berlin
Germany
Managing Director: Dimitrios Chontas
Commercial Register: Amtsgericht Charlottenburg, HRB 270790 B
Email: info@entrychase.com
Phone: +49 179 3682540
In these terms, "we", "us" and "our" refer to Minglicht Handels UG (haftungsbeschränkt), operating as entrychase.com. "You" and "customer" refer to the person placing an order in our store.
2. Definitions
Consumer: a natural person who places an order for purposes that are mainly outside their trade, business or profession.
Business customer: a natural or legal person who places an order in the course of their trade, business or profession.
Contract: the purchase agreement concluded between you and us for the products you order.
Withdrawal period: the period during which a consumer can cancel the contract without giving a reason.
Business day: Monday to Friday, excluding public holidays in Germany.
3. Scope of These Terms
3.1 These terms apply to every offer on entrychase.com and to every contract concluded between you and us through our online store.
3.2 Terms or conditions of the customer that differ from these terms do not apply unless we have expressly agreed to them in writing.
3.3 Before a contract is concluded, these terms are made available to you on our website so that you can read, save and print them.
3.4 The language of the contract is English.
4. Our Offer
4.1 All products shown in our online store are an invitation for you to place an order. They are not a binding offer on our part.
4.2 We describe our products as accurately and completely as we can, including their size, material and main features. Photos are intended to give a true impression of the product. Small differences in colour or texture may occur due to screen settings, lighting or natural variations in materials such as wood, and these do not affect the product's usability.
4.3 All offers are valid while stock lasts. Obvious mistakes or typing errors in our offers, prices or product descriptions are not binding on us.
5. How a Contract Is Concluded
5.1 You can place an order by adding products to your shopping cart, entering the requested details and completing the checkout. Before submitting your order, you can review all details and correct any input errors.
5.2 By clicking the order button at the end of the checkout, you submit a binding offer to purchase the products in your cart.
5.3 After we receive your order, we send you an automatic email confirming receipt. This email is not yet an acceptance of your order.
5.4 The contract is concluded when we send you a separate order confirmation or shipping confirmation by email, or when we ship the products to you, whichever happens first.
5.5 We store the text of the contract. You will receive the details of your order and these terms by email. For security reasons, the contract text is not accessible online after your order has been completed.
5.6 We may refuse an order for good reason, for example if a product is no longer available or if there are reasonable doubts about the details provided. If this happens, we will let you know as soon as possible and refund any payment already made.
6. Prices
6.1 All prices shown in our store are in euros and include the statutory German value added tax.
6.2 Shipping costs, where applicable, are shown clearly during checkout before you place your order.
6.3 The price that applies to your order is the price shown at the moment you place it.
7. Payment
7.1 You can pay using the payment methods offered at checkout.
7.2 Payment is due at the time the order is placed, unless the chosen payment method states otherwise.
7.3 If a payment is reversed, declined or not completed, we are entitled to hold the order until payment has been received in full.
8. Shipping and Delivery
8.1 We deliver exclusively to addresses within Germany. Orders are shipped from our warehouses in Germany or France.
8.2 We offer two shipping options:
Standard shipping: free of charge, with an expected delivery time of 4 to 5 business days.
Insured express shipping: 4.95 EUR, with an expected delivery time of 2 to 3 business days. Express shipments are insured for their full value during transport.
8.3 Delivery times start from the day after your payment has been received. If one of these days falls on a weekend or public holiday, delivery moves to the next business day.
8.4 The delivery times stated are expected times. In rare cases delays may occur, for example due to high order volumes, carrier delays or circumstances beyond our control. If we expect your order to be delayed noticeably, we will inform you by email.
8.5 If a product you ordered turns out to be unavailable, we will let you know right away. Any payment already made for that product will be refunded without delay.
8.6 For consumers, the risk of accidental loss or damage to the goods passes to you when the goods are handed over to you or to a person you have authorised to receive them. For business customers, the risk passes when the goods are handed over to the carrier.
8.7 Please check your delivery for visible transport damage when it arrives and let us know about any damage as soon as possible, ideally with photos. This helps us make a claim with the carrier. Your legal rights are not affected if you do not do this.
9. Right of Withdrawal
If you are a consumer, you have the right to withdraw from the contract within fourteen days without giving any reason.
Withdrawal period
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. If you ordered several products in one order that are delivered separately, the period begins on the day you or your named third party take possession of the last product.
How to withdraw
To exercise your right of withdrawal, you must inform us with a clear statement of your decision to withdraw from the contract, for example by email to info@entrychase.com or by letter to the address given in section 1. You may use the model withdrawal form below, but this is not required.
To meet the withdrawal deadline, it is enough for you to send your notice before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from the contract, we will refund all payments we have received from you, including the standard delivery costs, without undue delay and at the latest within fourteen days from the day we receive your notice of withdrawal. Additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer, such as insured express shipping, will not be refunded.
We will use the same payment method you used for the original transaction unless we have expressly agreed otherwise with you. You will not be charged any fees for this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have sent them back, whichever is earlier.
You must send the goods back to us without undue delay and at the latest within fourteen days from the day on which you informed us of your withdrawal. The deadline is met if you send the goods before the fourteen days have expired. Please contact us at info@entrychase.com before sending anything back, and we will give you the correct return address.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss results from handling them in a way that is not necessary to check their nature, characteristics and functioning. In practice, this means you may inspect and try the product as you would in a shop, but items that have been assembled, used, damaged or are missing parts may lose value.
End of withdrawal information
10. Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to contracts for:
goods that are made to the customer's specifications or clearly personalised to the customer's needs;
sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery;
goods that, by their nature, have been inseparably mixed with other items after delivery.
11. Model Withdrawal Form
If you wish to withdraw from the contract, you can fill in this form and send it to us.
To:
Minglicht Handels UG (haftungsbeschränkt), operating as entrychase.com
c/o Red Tape Translation UG (haftungsbeschränkt), Berliner Straße 69, 13189 Berlin, Germany
Email: info@entrychase.com
I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
12. Returns in Practice
12.1 Please return products in their original packaging where possible and pack them carefully so that they are not damaged during transport.
12.2 Include your order number with the return so that we can process it quickly.
12.3 Once we have received and checked your return, we will confirm this by email and process your refund as described in section 9.
13. Warranty and Defects
13.1 The statutory warranty rights apply to all products purchased from entrychase.com. For consumers, the warranty period is two years from delivery of the goods.
13.2 If a product is defective or arrives damaged, please contact us at info@entrychase.com with your order number, a short description of the problem and, if possible, photos. We will then work with you to find a solution, such as a repair, a replacement or a refund, in line with your legal rights.
13.3 Normal wear and tear, damage caused by improper use, incorrect assembly, failure to follow care or assembly instructions, or changes made to the product by the customer are not defects covered by the warranty.
13.4 For business customers, the warranty period is one year from delivery, and obvious defects must be reported to us in writing within seven days of receipt of the goods.
13.5 Any additional manufacturer guarantee does not limit your statutory warranty rights.
14. Assembly and Use
14.1 Some of our products are delivered unassembled. Assembly instructions are included with the product or provided on request.
14.2 Please follow the assembly, safety and care instructions provided. For wall mounted items and tall furniture, always use suitable fixings for your wall type and secure the item as instructed to prevent tipping.
15. Liability
15.1 We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, body or health, and in accordance with the German Product Liability Act.
15.2 In cases of slight negligence, we are only liable for breaches of essential contractual obligations, meaning obligations whose fulfilment makes the proper performance of the contract possible in the first place and on which you can regularly rely. In such cases, our liability is limited to the foreseeable damage typical for this type of contract.
15.3 The above limitations also apply to our employees, representatives and vicarious agents.
16. Retention of Title
The products remain our property until full payment has been received.
17. Complaints
17.1 If you are not satisfied with a product or with our service, please contact us first at info@entrychase.com or by phone at +49 179 3682540. Describe your complaint as clearly as possible so that we can look into it properly.
17.2 We aim to respond to complaints within fourteen days. If a complaint needs more time to resolve, we will let you know when you can expect a full answer.
17.3 The European Commission provides a platform for online dispute resolution. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board. We always prefer to solve any issue directly with you.
18. Privacy
We handle your personal data with care and only in accordance with the applicable data protection laws. More information can be found in our Privacy Policy.
19. Intellectual Property
All content on entrychase.com, including texts, images, logos and design elements, belongs to us or our licensors. It may not be copied, reproduced or used without our prior written permission.
20. Applicable Law
20.1 These terms and all contracts concluded through entrychase.com are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not remove the protection given by mandatory provisions of the law of the country where the consumer has their habitual residence.
20.2 If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contracts with us is Berlin.
21. Changes to These Terms
We may update these terms from time to time. The version that applies to your order is the one published on our website at the time you place it.
22. Final Provisions
If any provision of these terms is or becomes invalid, the validity of the remaining provisions is not affected.
Minglicht Handels UG (haftungsbeschränkt), operating as entrychase.com
Managing Director: Dimitrios Chontas
Amtsgericht Charlottenburg, HRB 270790 B
c/o Red Tape Translation UG (haftungsbeschränkt), Berliner Straße 69, 13189 Berlin, Germany
+49 179 3682540