Shipping Policy
We want your new pieces to arrive quickly and safely, so you can start enjoying them at home as soon as possible. Below you'll find everything you need to know about how we ship your order.
Where We Deliver
We currently deliver to addresses within Germany only. Unfortunately, we are not able to ship to other countries at this time.
Your order is sent from one of our warehouses in Germany or France. Wherever it ships from, the delivery options, costs and delivery times below apply.
Shipping Options
We offer two shipping options, which you can choose during checkout.
Standard Shipping
Cost: free
Delivery time: 4 to 5 business days
Insured Express Shipping
Cost: 4.95 EUR
Delivery time: 2 to 3 business days
Your parcel is insured for its full value while it is on its way to you.
Business days are Monday to Friday, excluding public holidays in Germany.
When Does My Order Ship
We start preparing your order as soon as your payment has been confirmed. The delivery time begins on the business day after your payment has been received.
Orders placed on weekends or public holidays are processed on the next business day.
Order Tracking
Once your order has been handed over to the carrier, you'll receive a shipping confirmation by email with your tracking details, so you can follow your parcel all the way to your door.
If you haven't received a shipping confirmation within a few days of placing your order, please check your spam folder or get in touch with us.
Orders With Several Items
If you order several products, they may arrive in separate parcels, especially if they ship from different warehouses. This does not cost you anything extra. Each parcel will have its own tracking details.
Larger Items and Furniture
Some furniture pieces are larger or heavier than a standard parcel. These items are delivered to your front door. Please make sure there is someone available to receive the delivery and that the item fits through doorways and stairways to the room where it will be placed.
Delivery Delays
The delivery times above are the times we expect in normal circumstances. Occasionally delays can happen, for example during busy periods, bad weather or carrier disruptions. If we expect your order to be delayed noticeably, we'll let you know by email.
Missed Deliveries
If you're not at home when your parcel arrives, the carrier will usually leave a notice and either try again, deliver it to a neighbour or take it to a nearby parcel shop or collection point. Just follow the instructions on the notice or in the carrier's tracking information.
Please Check Your Delivery
When your order arrives, please check the packaging for visible damage. If a parcel looks damaged, you can ask the driver to note it or take a photo before opening it. If anything inside is damaged or missing, please contact us as soon as possible at info@entrychase.com with your order number and photos. We'll take care of it for you. This does not affect your legal rights.
Incorrect Address
Please double check your delivery address before completing your order. If you notice a mistake, email us straight away at info@entrychase.com. As long as your order has not been shipped yet, we'll be happy to update it. If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you to arrange a new delivery.
Questions About Shipping
If you have any questions about your delivery, we're here to help.
Email: info@entrychase.com
Phone: +49 179 3682540
entrychase.com is operated by Minglicht Handels UG (haftungsbeschränkt), Berlin, registered at the Amtsgericht Charlottenburg under HRB 270790 B. Managing Director: Dimitrios Chontas.